Post by account_disabled on Jan 13, 2024 21:47:15 GMT -6
Then it is multiplied by . Lets look at an example in one week people bought after contacting your brand on WhatsApp and the agents attended chats . This gives a rate of .How to improve it Using WhatsApp as a means of interaction with your users can already represent an improvement in your conversion rates. Next to improve your chat conversion rate you need to ensure high chat service level standards. when using WhatsApp as a customer service channel and showing them how to take advantage of sales techniques like upselling or crossselling.
Satisfaction Saudi Arabia WhatsApp Number Data rate CSAT Compared to other contact channels it is quite easy to give feedback on WhatsApp . The reason for this is that users do not need to take an extra step. Within the same conversation they can rate the service and leave a comment. whatsapp API metrics Master these WhatsApp API metrics to track your performance To measure this KPI we advise you to have a survey after the chat . It is a practical solution that is enabled right when agents close the ticket and is sent automatically. There may be valuable information there to help you improve your service.
Pro tip Checking customer satisfaction at the end of the conversation can even help you measure the rate of successfully resolved chats. For example a Support team might ask Was your request resolved Choose one of the options YesNo How to improve it It is not that simple since there are various factors that can affect the user experience. From the time of first contact the quality of the service or in general how you are feeling with the conversation. The formula we recommend is Respond quickly Friendly treatment Concise answers.
Satisfaction Saudi Arabia WhatsApp Number Data rate CSAT Compared to other contact channels it is quite easy to give feedback on WhatsApp . The reason for this is that users do not need to take an extra step. Within the same conversation they can rate the service and leave a comment. whatsapp API metrics Master these WhatsApp API metrics to track your performance To measure this KPI we advise you to have a survey after the chat . It is a practical solution that is enabled right when agents close the ticket and is sent automatically. There may be valuable information there to help you improve your service.
Pro tip Checking customer satisfaction at the end of the conversation can even help you measure the rate of successfully resolved chats. For example a Support team might ask Was your request resolved Choose one of the options YesNo How to improve it It is not that simple since there are various factors that can affect the user experience. From the time of first contact the quality of the service or in general how you are feeling with the conversation. The formula we recommend is Respond quickly Friendly treatment Concise answers.